At Elizabeth Marsh Floral Design Limited, we strive to provide our customers with the finest floral arrangements and excellent service. If, for any reason, you are not completely satisfied with your purchase, we are here to assist you with our returns policy.

1. Returns Eligibility – Non-Perishable:

• To be eligible for a return, your item must be unused and in the same condition that you received it.
• Returns must be initiated within 1 days from the date of delivery.

1. Non-Returnable Items:

• Perishable goods such as flowers and plants cannot be returned.
• Customised or personalised items are also non-returnable.

1. How to Initiate a Return:

• Please contact our customer service team at florist@elizabethmarsh.co.uk or 020 7738 8506 to initiate the return process.
• Provide your order number, details of the item(s) you wish to return, and the reason for the return.

1. Return Shipping:

• Customers are responsible for the cost of return shipping.
• We recommend using a trackable shipping service to ensure that your return is received.

1. Refund Process:

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
• If the return is approved, a refund will be processed to the original method of payment within 14 days.

1. Exchanges:

• We do not offer exchanges. If you need a replacement item, please place a new order.

1. Damaged or Incorrect Items:

• If you receive a damaged or incorrect item, please contact us immediately upon delivery, with details and pictures of the item. We will arrange for a replacement or refund, including any applicable shipping costs.

1. Cancellations:

• Orders can be cancelled within two hours of placement. Once the order has been processed, it cannot be cancelled.

1. Contact Information:

• For any questions or concerns regarding returns, please reach out to our customer service team at florist@elizabethmarsh.co.uk or 020 7738 8506

Elizabeth Marsh Floral Design Limited reserves the right to update or modify this returns policy at any time without prior notice. Please review our website for the most up-to-date information.

Thank you for choosing Elizabeth Marsh Floral Design. We appreciate your trust in our products and services.

Elizabeth Marsh Floral Design Limited